Help

Start with one child and one learning entry. You can build the record gradually, in a way that fits your family.

Account and household access

Use the registration page to create your account, or sign in if you already have one. Registration alone does not activate editing. Hearth is in private beta; invited households can enter their access code in the app.

If you are unsure about your invitation or household access, email support@hearthlearning.co.uk. Do not send your password or access code by email.

Add a child

Open Children in the app and add a child to your household. Check the name and details before saving. Each child has their own record, so choose the right child when adding entries or preparing a report.

Record a learning moment

Add a learning entry with a title and date. Write a short description of what happened and choose an entry type. Add subjects or strands where they help explain the learning; subject tagging is optional.

A conversation, a practical task, a visit or a new interest can be worth recording. You can return to a saved entry to add more detail.

Add supporting evidence

Open the saved entry and use Add Evidence to attach a relevant photo or file. Give the evidence a useful title and check that it opens after saving. Evidence is optional; a written note can be enough.

Choose files carefully, especially where they identify a child or another person. Keep sensitive documents out of support emails unless you have agreed a suitable way to share them.

Review the record

Use the child’s record and progress view to revisit recent activity and subjects covered. Subject coverage indicates recorded entries, rather than a grade or a measure of attainment.

Prepare a report

Choose the child and reporting period, then review the relevant entries. Write your narrative in your own voice and select the evidence that supports it. Check the preview before finalising.

Use the browser’s print option to print the preview or save it as a PDF. Review the saved copy before sharing it. The fictional sample report shows the approach; it is not a real household’s export.

Common questions

I can sign in but cannot edit. What should I check?

Check the household access page in the app and the details of your beta invitation. An account and active household access are separate. Contact support if the status does not match the access you were given.

The PDF looks different from the on-screen preview.

Use the report preview’s print option. In your browser, choose Save as PDF and review the paper size, scale and margins in the print preview before saving. Browser print settings can affect the result.

How do I report a problem?

Email support with the page name, what you tried, what happened and the device or browser you used. Include the wording of an error if possible. Do not include passwords, access codes or unnecessary child information.

Still need help?

Email support@hearthlearning.co.uk. For questions before joining, use hello@hearthlearning.co.uk.

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